Liho Lübeck

I've been to many top hotels (5 star, hilton etc.), but the overall experience here with their excellent service and amenities has them all beat. Very relaxing experience.

Absolutely brilliant hotel! Value for money compared to other places and the staff is so nice. 1. The rooms are clean and nice. Just what I expected 2. We got a free gift to choose when we booked from their official site. We got a bottle of wine! 3. There's free coffee and tea and fruit in the common area. The coffee machine has lovely varieties. 4. There's so many facilities that are included in the booking. We got a private sauna for an hour which had bathrobes and towels. You can also get cycles! Or umbrellas for the day. 5. They have a free candy bar too 6. They have an elevator too I would go back here if I'm back in Lubeck!

Honestly it's hard to take the glowing reviews seriously after having stayed there. Bullet points of why staying elsewhere might be better *Have to leave your room key and pick it up at the front desk- no autonomy or key cards (key cannot leave premises) *Service wasn't friendly, but rather self righteous *Room wasn't super clean- many obvious places were, but the radiator for instance where the towels hang was dusty and look at the dirty sticky hair dryer that doesn't even function * No climate control and windows have no screens to keep bugs out if you have the windows open More detail on service below: From the Moment i walked in there was attitude at the front desk about my bicycle even though I cleared it over the phone as that was a main criteria for my stay. The person on the phone didn't mention a special protocol for bicycle storage, yet upon walking in with my spotless (hasn't been ridden since being detailed) bike I was greated with a , "what do you think you're doing with that bike?" from an elder lady and NOT "let me show you to our bike room" or something hospitable. I've stayed at hotels where I paid five times the cost of a room here and walked my bike right into the lobby to smiles and "right this way sir" The follow up service was no better but after a huge trip I just wanted to eat and sleep, so we stayed. Would Gladly have paid a few euros more and stayed at a hotel that was up to date, properly cleaned, and with happy employees.