L'imprimerie Hôtel

Very friendly staff (especially the ladies). Room was mostly clean; bathroom was modern, and the balcony was lovely. The only complaint is that there wasn't a fridge. Sauna was also included in the booking. In the early afternoon there are free pastries. I liked the fact that the hotel is kind of tucked away with a (very nice) courtyard at the front as a buffer from the 'outside world', but still accessible from the street. It's very close to the nearest metro station (5 min walk tops), which has an upward escalator (great for moving a heavy suitcase up when you arrive). I didn't feel particularly unsafe walking back at night on my own. The line that it's on (13) also takes you to the main tourist areas quite directly and swiftly, so the hotel being a bit far out didn't feel like a massive problem. Amenities in the area (e.g., pharmacies and supermarket chains) are a bit lacking in its absolutely immediate proximity but on balance it's a great hotel all-round. I've travelled to Paris countless times and stayed at a different hotel each time and this one, I dare say, is up at the top of the list.

Quite simply the best hotel in Clichy. I stayed there for a week for work. The staff is lovely and really welcoming. The rooms are clean and the bed is really comfy. The breakfast was very good with great pastries and selection of cheese. I will definitely come back next time I’m in town!

Deeply Disappointed by the Lack of Empathy and Rigid Handling of Our Situation Due to an unexpected visa rejection, my partner was unable to enter France at the very last minute. I immediately informed the hotel via both phone and email within 30 minutes of booking, providing full documentation and explaining that this was an uncontrollable circumstance, not a matter of personal choice. Despite our proactive communication, the hotel refused to consider any form of refund or even partial reimbursement. Instead, I received a cold, dismissive response implying that our absence was a personal “decision” and questioning why they should “sell the same room twice.” This attitude was shockingly transactional and completely devoid of empathy. Throughout the process, we were passed back and forth between the hotel and the booking platform, with neither side taking responsibility. Communication from the hotel staff felt robotic, lacking any real concern or effort to understand our case. I was told the decision was made by a remote “higher authority,” which not only felt like an excuse, but a complete abdication of basic hospitality values. This experience has been frustrating and disheartening. Hospitality should be built on understanding and flexibility, especially in cases involving documented emergencies or visa issues. If hotels today cannot show basic compassion, it’s no wonder guests may turn increasingly to technology and automation in the future. This is not simply a matter of money, but a matter of principle and respect. We expected a higher standard from a property operating in a country that prides itself on culture and refinement. Unfortunately, what we encountered was the exact opposite