Lion Hotel

Excellent Hotel. Our arrival was late and was checked in swiftly with a complementary glass of bubbly and a well received packed lunch, an excellent touch. The rooms are clean, large, and excellent for 2 with all your own gear, we also had a mountain view, which was an added bonus. The facilities are excellent: pool, sauna, spa, mini bus to the Gondola every 25mins etc. The bar area, with real fire is nice and all the staff were friendly and efficient. We stopped a week and the food was excellent every night. The breakfasts the same. For the cost of this hotel, it can not be beaten, I can't see how you could not give it 5 stars?? Proper enjoyed our stay. If I were to add a suggestion, it would be to have the safe deposit boxes in the room instead of at reception. Loved it. Thanks.

I recently stayed at this hotel for a ski trip with four others, and overall, our experience was quite disappointing. From the moment we arrived, the reception staff were extremely rude and unwelcoming. One of them, a tall and skinny man, even faked coughing and smiling as we were checking in, which felt quite unprofessional. Despite the hotel being advertised as a 4-star, the service we received was more in line with a 3-star. I had paid extra for a double room, assuming (based on the pictures on Booking.com) that it would include a balcony. When I raised this with the blonde receptionist, she simply smirked and gave me a “nothing I can do” attitude. While I understand that I should have specifically requested a balcony or that they may have been fully booked, a better explanation and some basic customer service would have made a difference. Another concerning issue was the lack of basic first aid. I had a cut on my leg and asked for a plaster at reception, only to be told they didn’t have any. In a supposed 4-star hotel, I would expect a stocked first-aid kit and staff who are prepared to assist guests. The overall atmosphere among the staff was miserable—they did not seem happy to be there, which was noticeable throughout our stay. On the positive side, the rooms were spacious and clean, and the housekeeping team did a great job maintaining them. Breakfast was also decent, with a good selection of food to start the day. Unfortunately, the poor customer service and unprofessional attitude at reception left a bad impression. I wouldn’t recommend this hotel unless management improves the service and staff training.

We stayed at the hotel for a week, and booked a double room for our stay. After checking in, we were surprised to find our room had two single beds. After asking the reception for a solution, the best they could offer was pushing the beds together, and putting a large sheet on it - but they insisted they don't have a double blanket in their hotel, and so for our whole stay we slept with two different single blankets. The spa facilities were disappointing - the jacuzzi was a part of the pool, with no divide of the warm pool water and the warm jacuzzi water (it was definitely not hot for a jacuzzi), and the jet streams were weak and almost non-existent - so the jacuzzi is just a warm, shallow, smaller part of the pool. Besides that, for a robe you have to pay to rent it for your stay, and you don't get one for yourself. In addition, other amenities that we thought were obvious for a paid guest (like a storage safe in the room) were also available only by paying extra. The room itself was old and poorly maintained - the bath leaked water all over the bathroom floor, the closet doors were broken and the room door wasn't properly aligned to the frame, and so no we had no sound proofing from the corridor and adjacent rooms. The breakfast was literally the same menu every day, aside from a specific dish that was on a 3-day changing routine. The pluses we experienced were the dinner, which included beer and wine on tap and a slightly versatile menu, and the care packages the staff prepared for us on our check out because we left the hotel early in the morning and weren't able to attend breakfast.