Lisbon City Hollywood Hotel

We were scrambling a bit for a room after changed plans in Lisbon. The Lisbon City Hotel directed us to Hollywood Hotel. The rooms and location were really good (very central). Even a little pool with some nice chairs in the back yard. Lady we dealt with at reception was excellent and super helpful (Sumiha). She was very good at customer service. We only stayed 1 night, but we would recommend. Thanks for helping us out in a jam.

The hotel is really good. It’s very clean and looks newly refurbished it that clean. The staff are nice and speak English. The rooms are equipped with iron, hair dry and safe. Again very clean rooms. The hotel Is located central with lots of food places nearby. I’d recommend this hotel.

Terrible experience – bed bugs and awful customer service I stayed at this hotel in Lisbon and had one of the worst experiences ever. Our room had a bed bug infestation, which is absolutely disgusting and unacceptable. Instead of solving the issue properly, the staff moved us to a worse room than the one we paid for, where three people had to sleep in two tiny single beds. There was no proper compensation, no real apology, and a complete lack of professionalism. The situation was handled terribly and ruined our trip. Avoid this hotel at all costs – it’s unhygienic, uncomfortable, and poorly managed