Little America Hotel

Little America never disappoints! The rooms are beautiful. We stayed in the tower which is usually more expensive but we booked it in the middle of the week so we got a great rate. The Coffee House is such a wonderful experience. Staff are all excellent. Our housekeepers disappointed us a little. We had to call to get our room cleaned while we were gone and the she left no washcloths or glasses. Quickly resolved though. There aren’t many hotels that are this classy.

This is my second time staying at Little America for work, and once again, I'm reminded why this hotel stands out. The property itself is stunning, but what truly sets it apart is the exceptional staff. During my first visit, I had a less-than-ideal experience with noisy neighbors who made it nearly impossible for me to sleep. I called the front desk, and although the situation was difficult to resolve fully, the staff did everything they could to assist. Even then, I had nothing negative to say--the level of service and the overall atmosphere were outstanding. Now, I'm back for another stay. While checking in, the front desk attendant, Carolyn, asked if I had stayed with you before. I casually shared the story of my sleepless night, which I now find amusing--though at the time, I was completely exhausted and not in the best mood. Carolyn listened with warmth and empathy. At one point, she excused herself briefly, and when she returned, she told me that, as a courtesy, my room had been upgraded. I was genuinely shocked--and deeply touched. It was such a thoughtful gesture and one I hadn't expected. Carolyn didn't have to do anything, but the fact that she listened, cared, and took the initiative to make my stay more comfortable meant the world to me. It's small acts of kindness like this that leave a lasting impression. Carolyn went above and beyond. She was friendly, attentive, and had the kind of energy that makes you feel instantly at ease. After a tough week, her kindness truly felt like a gift. To Carolyn's managers: she is the epitome of excellent customer service. Later in the day, I saw her helping a new team member with remarkable patience and grace. She is clearly a natural leader and an asset to your team. If anyone deserves a promotion, it's her. You have a gem in Carolyn, and thanks to her, I'm already looking forward to my next stay at Little America.

The staffs are friendly. The overall place is very elegant and clean. However, it was difficult to find our room as there’s no signs for directions in the parking lot. We wondered around in the dark for 10 min trying to find the building where our room locates. The next day at 7am THE HOTEL DECIDED TO DO CONSTRUCTION right upstairs!!!!! With drilling and hammering non stop till noon. We complained and they said they’ll “upgrade” us to a different room. But the new room we got was smaller than the previous one… it was a downgrade.