Living Hotel Lions Eye

My recent stay at Living Hotel Lions Eye in Camps Bay was truly memorable. Waking up to those stunning views was an absolute treat. The apartment itself was spotless and thoughtfully equipped with all the necessary amenities. The modern, fully equipped kitchen was a standout, especially with the added convenience of an ice maker and air fryer. The air conditioning was a welcome relief on warmer days, and the free WiFi had an excellent signal, perfect for staying connected. We also really appreciated the secure parking for our rental car. The housekeeping staff at Living Hotel Lions Eye were always friendly, efficient, and ready to assist. Evenings were well spent enjoying the streaming channels on the flat-screen TV. I couldn't fault this place and would highly recommend Living Hotel Lions Eye to anyone looking for a comfortable and luxurious stay in Camps Bay.

Firstly I would like to most certainly note the positive aspects of our stay: The property itself is fantastic, with great views, modern furnishings and indoor/garage parking. It's well-maintained and quiet lending an air of luxury to the garden suite which we stayed in. The rooms and bathrooms are extremely spacious and dinner & breakfast was very good. This is what we would expect is on offer at a high end establishment at the heart of Camps Bay. Brilliant in this regard. We were however, disappointed with the service we received, which wasn't in line with other 5-star experiences, both internationally and locally. My wife and I are very well travelled and have a good idea of what we would expect of a 5-star experience , and in a city like our home here in Cape Town, we should be bench marking this establishment against the best of the best amongst boutique hotels. We found staff rather unwelcoming and unfortunately not professional. We kindly requested a late check-out (if possible - even if it’s for a hour later) and we were told '10 is 10' (the request was not taken by staff to the manager either). We were also told at check-in that there'd be a turn-down service in the evening which didn't happen, as after we had gotten back to our room, I had gone back upstairs and we had to ask for this to be done. The response to this was that the other lady on duty should have done it, indicating poor communication. This was done after the request was made after I had gone up to ask for it, which should not be the case at a 5 star establishment. We were also not asked how the stay was when checking out (by the staff or the Assistant Manager that was apparently on duty - did not see him during the morning), which we do expect of a 5-star establishment having stayed elsewhere in Cape Town, and having travelled to just over 25 other countries outside of South Africa. Overall, it was a pleasant stay with excellent facilities in a great location, that may not be reaching its full potential due to the service of the staff. We got the feeling that the staff were a bit out of their depth. Also a point to note for the owners of the establishment, was that this was communicated directly to the manager at the establishment the day after our check out via email before I did the review, out of courtesy and giving them a chance to explain, and to this day I have not received any feedback on the matter. Further reiterating the disappointment in their service.

The Airbnb apartment was great. It was clean and had the majority of what we needed. It was beautifully located right on the sea with spectacular views of the ocean.