Lock Hotel

This hotel is local chinese owned. The issue is it has good location beautiful lobby and rooms but the management . One day Dec 7th they turned off the AC saying it is winter. I asked them what bloody SOP of hotel turn off the AC when the temp is 30°C outside. They did take action to bring down the temp after I complained. Second issue is the lobby lounge give free.coffee n biscuits n sweets for room guest. When I asked can we have some milk to go with our coffee...the lady says no we don't serve milk it is served at the cafe/restaurant on the other side of reception. So can u imagine...we are thenonly guests for last 3 nites.. And she sees us but she does not bother to improve the service and also ask us for room card every time we sit down to enjoy the space. What is it...they don't even serve good snack. So I guess this is the local management without SOP. If we want international service we have to go to international brand hotel. Just sharing my experience.

Its centralize aircon. They reduce aircon of the room. It is so hot and not comfortable 😫. Sweat when sleep like sauna with 2 fan. Toilet wooden door so noisy and it got struck. Can only open half. Avoid this hotel as much as possible.

no. The room smelled of cigarettes, the carpet was dirty, and the cleaning was not done properly. I wanted to leave immediately. There were more than 40 people in the group, and every room smelled bad.