Los Cocos

We were in Chetumal for a quick layover. The hotel is really big with 2 pools that are quite shallow and a third tiny pool (perhaps a hot tub?) that was being rebuilt. The room was okay; tiny balcony that you couldn't sit on and some cabinets that weemre unusable. There was a sign that said if you want to keep your towel for an extra day, instead of receiving a new one, to hang it up on the hook. The hook was broken and therefore couldn't be used. There were also hairs in our shower that definitely weren't ours.. the rest of the room seemed clean. Very bad WiFi reception in our hotel room, but it was good in the common areas

HORRIBLE EXPERIENCE: THEFT, NEGLIGENCE & DANGER (DO NOT STAY HERE!) My family and I stayed at this hotel for two days, and it was a DISASTROUS experience. I warn everyone: --DO NOT STAY HERE!-- STAFF THEFT: The housekeeper STOLE a priceless ring belonging to my sister. This was not our carelessness—the ring was stored among our belongings and disappeared after room cleaning. USELESS & COMPLICIT MANAGEMENT: When we reported the theft, the manager did ABSOLUTELY NOTHING. They didn’t investigate, question their staff, or help recover the jewelry. It’s clear they cover for each other, protecting dishonest employees. They’re institutionalized CROOKS! DANGEROUS FACILITIES: - Floors are EXTREMELY SLIPPERY throughout the hotel. My mother had a serious fall after leaving the bathroom because of this. - The bathtub is dangerously high with no support rails, making it unsafe for elderly guests or anyone with mobility issues. This hotel lacks ethics, safety, and concern for guests. Between the brazen theft, incompetent management, and hazardous facilities, this is the WORST place to stay in Chetumal. We lost an invaluable sentimental heirloom and nearly lost my mother due to their negligence. STAY FAR AWAY FROM THIS PLACE!

We had a two night stay. Upon entering the room, it was obvious that they have humidity problems, ac barely worked and the quality of the bedding is poor. There was a cockroach in the room, the plumbing is from the 70s and overall it is a poor hotel. We wanted to stay the night and cancel our reservation for the next day. The stories and lies we were told by the Cocos staff were so stupid. I booked through Hotels.com and Cocos said I could only cancel through them. Hotels.com was clear that only the Cocos could authorize the cancelation. I was given so many stories and inconsistencies from Cocos it was mind boggling. Hotels.com told me they talked to Jesus, other than this, no one would give their name and no one uses a name tag. My interpretation is that the staff are afraid of ownership because they are being abused. So sad and I encourage you to find another hotel. We stayed at the Fiesta Inn and it was lovely. Great service, great room, happy staff.