Lotte Hotel Hanoi

Excellent hotel in Hanoi. Location is good, with the Lotte Mall literally right next door. The room was spacious and clean, with very useful amenities like a charging station on the bedside table. The bathroom was also great with separate shower and toilet rooms. Great 24 hour room service menu and selection of in hotel restaurants. The breakfast buffet was extensive with a variety of cuisines and live stations. Overall we would definitely recommend this hotel if you are staying in Hanoi.

Lotte Hotel was hands down the best of all the hotels we stayed at during our 2-week trip in Vietnam. The place is very modern, sleek, and luxurious—everything feels top-tier. What really stood out was the easy access to Lotte Mall and various dining areas, plus the breathtaking overlooking view of the entire city of Hanoi. The Lotte Skydeck is also very accessible since it’s in the same building—perfect for catching panoramic views without going far. We requested a “romantic vibes” setup for our room, and they graciously delivered—complete with thoughtful touches that made the stay extra special. The only downside? The staff felt a bit more reserved compared to the warmer service we experienced in other hotels around Hanoi and Sa Pa. Interactions were polite but leaned more toward a security-style formality than warm hospitality. Still, Lotte Hotel is highly recommended for those looking for a luxury stay with stunning views, top-notch amenities, and unbeatable convenience.

Lotte Hotel Hanoi is a luxurious retreat that delivers on all fronts. My stay was exceptional from the moment I arrived—the air-conditioned lobby and friendly 24-hour staff immediately put me at ease. The spa, fitness center, and both indoor and outdoor pools (one on the rooftop) made it easy to unwind or stay active. The room was spacious, with floor-to-ceiling windows offering sweeping city views. Beds were super comfy, bathrooms were spotless, and thoughtful amenities like a pillow menu, minibar, and 24-hour room service added to the comfort. The automatic Japanese toilet and plush bathrobes were lovely touches. Dining options are impressive: from Hong Kong–style dim sum at Tim Ho Wan to a premium steakhouse and rooftop bar serving cocktails at sunset. I loved watching the city transform as I sipped a drink at the observation lounge—Top of Hanoi is a must. Breakfast buffet was solid, with fresh options and live cooking stations. Location is ideal—just a quick ride from the Old Quarter and close to West Lake. The airport shuttle made travel seamless. A stay here feels both peaceful and indulgent, with modern elegance and warm, attentive service around every corner. Highly recommend for both leisure and business travelers.