Lotte Hotel Saigon

Outstanding Service – A Potential Disaster Turned into a Delightful Experience I can’t say enough about the incredible team at Lotte Hotels & Resorts. Upon arrival, I realized I had accidentally booked the wrong date—a mistake that could have completely ruined my day. But thanks to the amazing front desk team—Mia, Tanya, and Nabie—what could have been a disaster turned into a smooth and stress-free experience. They were incredibly accommodating, cheerful, and thoroughly professional. Their warmth and positivity were infectious, and they handled the situation with such grace and efficiency that I felt completely at ease. True customer service with a smile! I also want to give a big shoutout to Felix, the bellman, who was respectful, quick, and extremely helpful from the moment I arrived. He made the whole check-in process even more seamless with his courteous assistance. This team truly embodies hospitality at its best. Thank you all for turning my day around—you are the reason guests like me will keep coming back!

I enjoyed great experience here. I arrived soon at 10 AM , just wanted to leave my luggage. But reception team ( Johnny, Nancy, Mia, Vivian) aggressive support me received room very soon. More supprise that they gave me one of their best room with high floor, river panorama view and big bed. Highly recommend you enjoy your vacant or business trip here. Wish the best to Lotte hotel team!

Professional conference organization service – Lotte Hotel Saigon 🌟 We are very satisfied with the conference service at Lotte Hotel Saigon. From the preparation stage, setting up the space to the event operation process, Banquet staff has worked extremely professionally, thoughtfully and effectively. Modern conference space, high-quality sound - light equipment, everything is carefully prepared and on schedule. Especially, the service staff is always agile, polite and ready to support at any time. All arising situations are handled skillfully, helping the program run smoothly and successfully. 👏 I would like to thank Ms. Van, Mr Minh,Truong and the entire Banquet team for accompanying and supporting us. Your professionalism and spirit of cooperation have contributed to a memorable conference. We completely believe and will continue to choose Lotte Hotel Saigon as the venue for upcoming events!