Louis C. Jacob Hamburg Autograph Collection

We visited on a Wednesday afternoon for a British Afternoon Tea. Our expectations were exceeded on every level - very friendly service, a fantastic ambience, and the Tea itself was outstanding. A comparison with similar places in Hamburg and other cities leads to a clear winner: Louis C. Jacobs Highly recommended and we cannot wait to visit you again. Heartfelt wishes from Vienna

Love the hotel for a calm family get away! Also the food and the drinks are amazing ✨ The Hotel was lovely decorated for Christmas and it always be a home away from home. They even had an advent calendar for their guests and my grandparents loved it.

Beyond disappointed. This property is completely false advertising and essentially acts as two separate hotels. I arrived early hoping to leave my bags and enjoy the hotel - they did not offer any information of the property, any guidance to a cafe or restaurant, no advice on the area or where id be staying. I came back at 3pm for checkin I was shocked when told, my room is "across the road" this is in a modern airport style motel not in the historic building that is included in every image on the listing. Disappointed, I went up to my room and was shocked at the heat inside, the temperature was like a sauna and did not change. I asked for a fan and all it did was circulate hot air. I didn't sleep either night and had to spend the majority of the time off property. There was a single glass (see images), not kettle, two measly pillows that squashed to nothing and a filthy window smeared with some sort of liquid. The cost of this hotel alone should set the hospitality and facilities to a higher level but no. It was over $600 AUD to 2 nights, no breakfast, a room hot as hell and no customer service as I was shunned into the second property - this is not disclosed (what is written is that all rooms have a deck.. no they don't.) I went to see what I was missing out on in the cafe, no one served me.I checked out front desk said nothing didnt ask how my stay was. This is common courtesy. I asked, "is that everything then?" Or they wouldn't have even said goodbye.