Luxy Suites Harborside

Convenient location. Close to train station and the city. The area is clean and residential. The apartment had a nice view and very comfortable. The welcome basket on the room was a plus because included wash dish and toiletries, etc. The only negative side is that because this is more like a residential building the front desk doesn’t act like a hotel front desk. When we arrived we waited almost half an hour until someone showed up and the lady just gave us an envelope with the keys inside, but no further information. Even on the welcome letter they provided instructions of how to check out, but not of the facilities, etc. For example, they could add gym is located on X floor, etc. All in all the price was fair and front desk could be improve.

The furniture was of very poor quality and damaged. We are almost 20 days into our stay, despite repeated complaints, nobody takes any action. we may end up with damaged back because of the poor quality of couch and other furniture provided. very cheap quality for premium pricing

Recently, my husband and myself had a terrible unpleasant experience at Global luxury suites. We were very unhappy especially with the customer service line. Firstly, the staff is not polite while responding to our requests. Secondly, I had requested for early check in and I was asked to contact 5 times before we received any updates on the same. The day we arrived, one of the customer service member confirmed the key is ready at front desk. And then only we reached the hotel, however, on arrival our keys weren't ready. When we contacted the customer service again. the lady on the line rudely remarked keys aren't ready and won't be until 4.00 pm. How can the staff be so inconsistent and so non-cooperative? I will never recommend any one to book rooms with global luxury suites again. Also, at the time of booking, it was mentioned we will receive harbor view, what we received was not even close to that. We barely could see any view. The floor where we were staying was changed from 22 to 16 (after I made the reservation). Again inconsistency. I made sure we receive parking on arrival and your staff mentioned we do get one spot for 25$ for a day. When we arrived, the lot was full and we learnt that parking is on first come first serve basis. Once again lack of information provided to us at the time of booking. May I know what is the reason they charge close to 120$ (taxes and fees)?! Totally unfair. For me it was a mistake booking at your suites, and hope no one makes this mistake again. The only good thing is the apartments look decent, and the view from the top was good, but the customer service and difficulties we faced killed our experience, especially when I wanted to make this special for my husband's birthday. Never to book with these guys again, terrible.