Luz Bay Hotel

Great hotel, really worth the price. nice big room, like an apt. with living room and everything. Staff is very polite, special mention to FERNANDO who was great with all the questions we had.

The outside of the hotel is lovely with a nice presented garden. The rooms, as other people said, are a bit old, but if you're on holiday, its fine enough because the beds are comfy and its clean enough. I had no issues with the air con though I saw other people did. It is a bit disappointing that there are no parasols for the loungers (and the loungers are a bit hard) but the pools are nice. And there are shaded areas. The bar at night isn't very well stocked but I'm not a huge drinker so it wasn't an issue for me. The guys at the pool bar are lovely and friendly with good service. I liked that my room had a nice deep bath because I love to have a bath, I had good WiFi connection in my room so I could stream on netflix and amazon prime etc. Lagos is a few euro away in an uber, and if you want to get anywhere in Luz its an easy enough walk, the beach is a few minutes walk away. The breakfast is not very varied. But its fine. I would like there to be more fruit. The sausages are nice. And the potatoes are really lovely! To be honest. I was worried to come because I saw the negative reviews. But if you're coming for your holiday, its pleasant enough. I would come again. It was my first time in Portugal and I had a lovely time.

I booked this hotel for 2 weeks early June 25 but left after a week. Certainly not a 4star! My Patio door didn't close at all, so nothing was secure, it took 3 days to mend. Also the safe was broken and couldn’t be used. No kettle or cups, no restaurant, only meagre breakfast available 8 - 9.30. No bar to congregate over a few cocktails, no minibar in room. Card slot was sellotaped to the wall, no kettle or cups. Socket next to the bed was broken so could not have a bedside lamp or charge phone. No separate shower, only over bath. There was a refrigerator. The nearest supermarket was almost a mile away uphill for the walkers. There was a pool bar but not well stocked for drinks. Burgers or chicken nuggets and chips on offer for food. No sun umbrellas around pool. My taxi was coming at 4am, I was told there would be 24 hour reception to help with suitcase…no! No one on desk. There was a laminated note on the desk and keys for someone arriving in the night. Apparently before Covid this was a popular well staffed hotel with a full restaurant, the owners put managers in after Covid and the hotel went downhill. Unfortunately the 4star rating is no longer valid and it should be regraded. The hotel was clean and the 3 pools and gardens were great. Sadly not for me.