Madison Plaza Townsville

Thank you for having me stay with you on my recent trip to Townsville. Receptionist was warm and friendly other staff some what dismissive. The room was comfy with moderns perks. Prime location. It’s a shame there are more locals living here than holiday makers but the teach me UP THE COWBOYS

I am extremely disappointed and disgusted with our recent stay at Madison Plaza Townsville. We found TEN cockroaches in our room — a serious hygiene issue that made the space completely unfit for staying. This wasn’t an isolated issue, and it left us feeling unsafe and distressed. We checked out three days early and immediately contacted management, expecting at the very least an apology and a refund for the unused nights. Instead, we were told “it is what it is,” and our concerns were completely brushed off. There was no accountability, no apology, and no attempt to make things right. They simply didn’t care. This is not how any hotel — let alone one charging for comfortable accommodation — should treat paying guests. The combination of poor cleanliness and even worse customer service is unacceptable. If you care about hygiene, comfort, or being treated with even basic respect, avoid this place at all costs. I’m writing this review so that other travelers are aware of how horrible our experience was. Don’t let it happen to you.

shocking experience, room stank also had a cockroach in, reception/manager didn't want to know. emailed/rang numerous times, took 15 days to come back with a stock standard excuse. Don't waste your money