Madrid Marriott Hotel Princesa Plaza
Madrid · Spain · Calle De Serrano Jover 3
About Madrid Marriott Hotel Princesa Plaza — Luxury Boutique Hotel in Madrid
Madrid Marriott Hotel Princesa Plaza is an exceptional 4-star hotel in Madrid, Spain. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, parking, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 3.8 / 5
It was splendid — from the interior, to the comfort of the beds (both the king sized and the chaise), to the design of the bathroom.. it was brand new I understand but it also had an understated elegance and functionality To top off our pleasant stay, Angie (? sorry we all missed out on her name) took us on a tour of the hotel’s facilities and humoured my 5yo boy with the gym. We thoroughly enjoyed Madrid BECAUSE of the hotel. It will make your stay too, don’t hesitate.
Unfortunately, my experience with this hotel was disappointing. Despite prior communication and confirmation, the hotel changed its policy without notice. I specifically requested that my case be escalated to management, but it’s been over 10 days with no response from either the staff or the administration. I truly hope the team shifts its focus toward customer satisfaction, which is essential for the hotel’s success, rather than pushing guests away with inconsistent actions and unclear communication.
A hotel like this is supposed to care about customer satisfaction, but unfortunately, I did not receive any attention or feel valued as a guest..