Maison Messmer ein Mitglied der Hommage Luxury Hotels Collection

Just checked out, forgot to order a taxi and the hotel manager & concierge had us personally driven to the train station. Attention to detail and VIP service like this is still well and alive at this wonderful property!! Special thanks to Brian & Martin Benker for the warm accommodations and hospitality!

Location is great. The water temperature in Spa is too cold for me. Breakfast is great. However the shower facilities are a bit old.

I was very happy until the hotel told me that they would retrieve and send my lost phone to me, and then haven’t responded to a single email (I just counted I sent 8) or returned a phone call (called 3 times). Adding in response to the hotel’s comment below. Yes, my phone was lost outside of the hotel. I don’t know a single soul in Baden, so I emailed asking if they were able to assist. I was told Yes we can. We will email you a paylink for the shipping cost. And then, they ignored my emails and calls (like telling me right person is not there) for 2 weeks. It’s a phone related to business- it was important to have a resolution. Instead I was told to rely on them, and they just turned around and ignored me - causing great anxiety and waisting time. This response below - fully ignoring the issue (which I explained to them because they asked me to take the review down) shows you what this place is - soulless and irresponsible- dressed up in a nice large building (you get to walk through a lot because one of the elevators is broken). Further AC was broken and we had to change rooms. Breakfast was ok but my celery juice was brown color.