Majestic Palace

Great location close to everything. Ocean front but not a beach you can go in the water and lay in the sun. Problems: We got the best room ocean front the most expensive like 900 reais per day and 1- The sofa in the room was filthy full of dirty spots and the lounge chair had 2 holes in it. For the price and being a “5 stars” they should throw their sofas in the dump and buy new ones. 2- The bathroom light was very weak so it was too dark to put make up on ,really ridiculous. 3- They have a roof top where they rent to third parties for their events so on a Friday we could not sleep because of the loud noise of the music and their DJ! That started at 10:30pm until 3:00AM and they did nothing about it although I complained 4 times! 4- They have a cigar bar in the entrance and although they say you can’t smoke everybody smokes there and the smoke smell comes to the hotel lobby. I have asthma and my husband allergies so wasn’t fun. 5- nobody speaks English in that hotel. They have a big crew and we only met one person on the last day that could speak English. 6- We tried to enter their restaurant for a happy hour on a Friday and they asked for 150 Reais $ charge for entrance only and we were supposed to pay extra for drinks so we decided not to participate. I never saw that before. And me and my husband have traveled more then 20 countries. So be prepared to paid a lot of money just for the location!!!

The Majestic Hotel offers an overall decent experience, but there is a significant issue with the room’s dampness. The musty odor is overwhelming, and my clothes quickly absorbed the unpleasant smell due to the lack of windows for ventilation—aside from the air conditioning. While I would be eager to return due to the exceptional five-star service, the breakfast leaves room for improvement. I would rate it four stars, as it lacks that final touch. The variety of main dishes could be changed more frequently, and offering sparkling wine or champagne would elevate the experience to match the standards expected of a five-star hotel. Additionally, providing welcome water in the room should be a standard amenity for a hotel of this caliber. While most of the staff are friendly, some do not come across as genuine. Upon my arrival, I was disappointed to find that I was assigned a dirty room after requesting an early check-in. Furthermore, I was mistakenly charged for drinks consumed by the previous guest. Although the manager removed the charges, no sincere apology was offered, nor was any attempt made to make amends, such as offering a complimentary drink. This lack of consideration left us feeling upset. I visit Florianópolis annually and would love to return to this hotel, but the dampness issue is a serious concern that requires the attention of upper management. The only aspect of my stay that lived up to five-star standards was the dinner, which was excellent and well-executed. I hope my feedback is taken constructively, as my intent is to help improve the guest experience. My words should be viewed as suggestions to turn into action, with the goal of encouraging repeat guests.

It’s old hotel. My room has a mold smell and you can see that this hotel needs a restoration by looking how furniture are wear out Room quite clean but mold odor is not helping to give a good comment. Nice staff people even kind of hard to communicate in English or Spanish as alternative, unless you speak Portuguese. Anyhow even at Florianopolis Airport, or restaurant, gas station or rental car facility, very very hard find someone speak English, so te only way to communicate is using Spanish which in a way us kind of close to Portuguese. Don’t know if and translator app will work but maybe is the way to communicate there.