Majestic Roof Garden Hotel

My wife and I enjoyed our stay this hotel. Location was good, rooms were clean and quiet and the breakfast was tasty. What really impressed us was the staff at the front desk. They were so helpful in giving us many details regarding various tourist attractions as well as about Adelaide. We look forward to coming back and staying here.

Location is perfect - close to all main city attractions. Rooms are big and although the “oldish look”, very comfortable and clean. The service, in our case was very bad. Upon arrival we were told that the parking (at a third party parking lot close by) would be charged directly by them at 30$ rate. The day after, before leaving, we asked again for confirmation, to a different lady at the reception: same info - just insert the ticket and it will be alright. We arrive at the parking lot, load the car, try to go out and “outstanding amount” appears on the screen not allowing us to go out unless we paid 44$. We paid and collected the receipts. Once back to the hotel, the lady at the reception told us that we shouldn’t have paid and that the colleagues, who served us previously, should have told us that there was a number to call in this cases for assistance. We asked at least for the 30$ already paid to the hotel to be lift from our bill. The answer? “I am not the manager, I cannot do this”. Long story short: very expensive parking that summed up to 70$+ for us, due to 3 different persons at the reception consistently not giving all the information and leaving us in the dark. Given the star rating and price of this hotel, it is not a fair treatment.

The hotel was nice, but we had an inconvenient with the laundry service. We asked if we could use the laundry service and they gave us a key, we split our clothes in two machines and one of the machines broke so we asked for help to one of the receptionist, she asked another one of the receptionist to come (an Asian woman) and instead of trying to help us she was rude with us and accused us of breaking the machine and bringing clothes from outside from a “friend” (we actually went to the car to pick up the clothes to be washed). Finally I fixed the machine myself and I let the lady know that I would be returning the key later because we didn’t have time to dry the clothes, and again she was rude and a bit passive-aggressive. In conclusion, the rooms were clean and the hotel overall was nice but the experience with this receptionist made our experience not very pleasant.