Malena Hotel & Suites Adults Only by Omilos Hotels

I had a great experience in this lovely hotel last week. Everything about our stay was brilliant - gorgeous room interiors and spotless, room was cleaned everyday. Breakfast was great with a good selection and food always very fresh. Bus right outside the hotel and very frequent. I cannot fault this hotel and would definitely recommend :)

We had an absolutely fantastic time at Hotel Malena in Crete. Everything was perfect – from the warm and welcoming staff to the delicious food and the excellent housekeeping service. The team was always friendly, helpful, and full of great recommendations for beautiful beaches and other local attractions. Check-in and check-out were quick and smooth, and the rooms were spotlessly clean. Every day, we returned to fresh towels and a perfectly tidy room, which made our stay even more comfortable. The entire hotel radiates a charming Greek atmosphere, which adds a special touch to the experience. You can truly feel the local culture throughout the property. Hotel Malena is a wonderful place to stay – peaceful, authentic, and exceptionally well run. We would gladly come back and recommend it to anyone visiting Crete!

We arrived at the hotel early in the morning after an overnight flight. Our travel agent specifically asked that the hotel consider giving us an earlier room and also other requests for an extra bed and a gluten-free meal. When we arrived, the receptionist was really unpleasant and showed no willingness to help and stuck to the basic rules. She also said that she did not receive any requests, which is completely untrue. We received the keys at 14:00 not a moment before, we entered the room completely wet that the maid had cleaned a moment ago. We immediately noticed that the air conditioner in the bedroom was not working and on the floor they had already prepared a "solution" a portable air conditioner that only leaked and gave off heat. I called the reception and the lady was really "surprised" by the problem and offered a solution for the bad portable air conditioner which is pleasant enough in the suite. I insisted on getting another suite at that moment and that there was no way we would sleep without an air conditioner in this heat, and she, as usual, did not try to help and in a condescending tone, constantly consulting with her manager. In the end they offered dinner as compensation and we didn't want it, we insisted on another room. I told her that as far as I was concerned, I should cancel everything and get my money back, she immediately replied that it wouldn't happen and that we could only get another room the next day. She consulted with her manager again, apparently they understood that we wouldn't give up and offered to cancel everything and get our money back. We asked her to stay because we still wanted to stay and that we would wait for a new room the next day. In all these conversations, I was the only one who initiated the contact, she didn't come to the room for a moment or call to update. I was so angry, she drove me crazy, I have never received such condescending and disgusting service in my life and it actually annoyed me more. She told me in front of people firmly that we wouldn't get any compensation. Horrible! Anyway, the rest of the staff are really nice. There was a leak from the air conditioner at night, the next day we didn't get a new room until 2:00 PM and by then we hadn't even unpacked our luggage. Again, the room was completely wet from the cleaning by the maid. Breakfast was very sparse, not impressive at all. The hotel is not as impressive as in the pictures. Definitely not something I will return to in the future. The manager only heard her side and didn't bother to talk to us. Too bad he didn't listen to the customer. They wrote to our travel agency that we ordered blankets and this is proof that we were cold, crazy! What an answer! I don't recommend it at all, they ruined the whole experience and my birthday.