Mallards in Overton

I’ve never been to Lubbock and was in town for business. First I want to say, even though Lubbock is in the middle of nowhere, it was a great little town with lots of nice people. The area around the Texas Tech campus has recently gone through some renovations and it was a lovely area. The hotel was located right in the middle of that area. So location was great. The rooms were clean and the bed was comfortable. I appreciated that they put five or so pillows on the bed with various firmness, it allowed me to find one that was just right for my head and neck. I enjoyed the bar-restaurant each day and the wait staff were friendly and attentive. The only thing I’d change up is the way the bathroom shower curtain just barely stays in the shower. I had to be careful each time it remained on the inside or I’d end up flooding my bathroom floor. But that is a very small detail. Otherwise I’d highly recommend the hotel. My view from the 10th floor was great.

We came for wedding with a lot if family members and were pleasantly surprised by the size of the rooms and the views from the 9. floor. The staff was very friendly and polite, and extremely helpful procuring what we needed for us. The bar staff was very professional and went out of their way to provide us with what we wanted until they closed (which was way later than the official business hours) Thank you all for your efforts on our behalf!

This was our 4th stay here and sadly probably our last. Each time we thought maybe it was just an off day and wanted to give another chance. The customer service is always great! We enjoy the restaurant and the lounge! The location is great. The lobby area is nice and makes you think you’re staying somewhere top notch. However, the rooms are awful!! Cleanliness is lacking, there’s no water pressure, and everything is out dated. We stayed on the “preferred levels” hoping that would make the difference. This time there were dirty wash cloths hanging on the cheap shower curtain rod, there was a strip of fake eyelashes in the sheets, the shampoo bottle had makeup on it from a previous guest, and the bathroom tray with glasses on it looked as if it hadn’t been cleaned in months. It’s terribly disappointing because it could be such a nice place.