Malmaison Reading

First time for me in an upmarket hotel as my wife booked it for a treat. Was a little confused with the entrance for Great Western House or something, but eventually figured it out. The reception service was great. Room was great. Bath had some amazing pressure and filled up in about 1 minute, never seen anything like that before. Pillow was a bit disappointing and over the night seemed just feel like a tea bag. Breakfast was amazing. Upmarket juice, pastries, granola and full English... wow! And staff were great. Overall it was a really nice experience and I'm glad we stayed there.

Booked this hotel as it was right next to the station and we had a lot of luggage and it did NOT dissapoint. The location is perfect for Reading City Center a 5 minute walk to the shops and directly by the station. The building is beautiful and from walking through the door you feel like you get what you paid that little bit extra for. We were offered a room upgrade for £10 and found ourselves in a gorgeous luxury suite with a huge bathroom full of really thoughtful touches and toiletries. We were exhausted after flying long haul to heathrow and it was so relaxing just to curl up on the sofa with a nice glass of wine in the lovely robe and slippers. There are loads of bars and restaurants right outside and a lovely bar in the hotel. Breakfast is not to be missed. Coffee was great and the buffet spread was exceptional plus the cooked options made to order. We absolutely would stay here again and would recommend. If you get the option of the room upgrade - take it !! The receptionist was also absolutely lovely and super helpful.

Stayed here for one night and first time at a Malmaison and won’t be staying again - standard double bed, bathroom was bigger than the room itself, the shower hadn’t been cleaned properly for probably many months (hard water stuck in the shower head), no bottled water in the room, terrible lighting (if you’re a woman preparing for a night out find somewhere else to do your make up and hair), stains on the bedsheets and generally poor upkeep of the rooms (chipped paint, worn out taps / utensils). Really not worth what they are charging - go somewhere else!!