Mandapa a Ritz Carlton Reserve

I cannot begin to tell you how much we have enjoyed staying at the Ritz Mandapa Reserve. From 3-4 weeks prior to arrival, the team began their communication with me, ensuring that each day was carefully planned to suit our wishes and needs. As this is a property that’s on the river, I wanted for my husband and I to spend some time enjoying the hotel as well as spend time sightseeing. The staff made sure I received an equal amount of attention while on property and off. Our butler Jeje was nothing but helpful with all of our requests and constant changing of plans. I wanted to make sure we were able to experience as much of what the hotel had to offer as possible and Jeje helped me to achieve that. From ironing our clothes, to making photography reservations, to schedule spa appointments and changing dinner times around at the onsite restaurants, she was SO accommodating and that made me feel so important. I am a busy mother of 5 with a full time job and for someone to make it their full time job to attend to my needs for a change was the best experience I could have asked for. The location was just unreal. We got the Strand Villa Riverview and I could not imagine a better room. This is a must see and experience hotel. I will be recommending to all my friends and family. Thank you Ritz for making this a truly memorable trip for my husband and I.

One of the nicest hotels we've ever stayed. Endless things to do or simply areas to relax. The service is impeccable with having your own butler (Caca was amazing!). The river flowing during spa treatments or breakfast overlooking the resorts adds tranquility to an already relaxing atmosphere. Can't recommend enough.

I came to this hotel with my husband and daughter to visit their restaurant. The property is truly beautiful, and we have come several times before, enjoying a walk around the grounds afterwards. This time, however, we were told that we could not do so. I find this attitude very disappointing and unwelcoming, especially towards a family who came simply to dine and spend quality time together. Such treatment does not reflect the hospitality one would expect from a place of this level.