Mandarin Oriental Wangfujing Beijing

Excellent hotel in an excellent location. Walking distance from The Forbidden City and Tiananmen Square. The food was great and the staff very accommodating. Osgood, the Chief Concierge, was particularly helpful with arranging transportation and giving all around good advice. Spa had good services as well. I hope to return.

We stayed for 3 nights at MO Wangfujing and I can see how people rave about this place. Apart from a minor hiccup, we've been well taken care of during our stay. While what this hotel offered was not exactly for us, we would nevertheless recommend this hotel to other guests who fall into their target clientele. First off, you can't beat MO Wangfujing's location. Situated in Wangfujing and a stone throw's away from The Forbidden Palace, this hotel offers unparalleled access to 2 of the most popular tourist sites in Beijing. The room was spacious and well-equipped, with a huge bathroom and floor-to-ceiling windows overlooking (for us) the Wangfujing Avenue. For guests who are wiling to pay more, you'll get a glimpse of The Forbidden City from your room which was honestly pretty insane considering this will most likely cost you your head about 100 years ago. One small knock on the room is that the powder room seemed to have no AC and the door slammed HARD every time we tried to shut it. The smart toilet was also way too sensitive and will open even if you are just walking to the main door. Service has been exceptional and apart from a minor hiccup during check-in when the staff accidentally placed another guest's greeting card in our room, the staff went above and beyond to pamper us. You'll get a dedicated butler service via WhatsApp and texts and requests were responded within minutes if not seconds. The staff saw us taking a photo of the goldfish above the reception area and ran after us to give us a fridge magnet capturing that. Housekeeping staff also kindly delivered female sanitary products during an emergency and gave us instructions on where to buy more should we need it. They've also kindly helped us to arrange for outgoing parcels. Speaking of deliveries, the concierge team will bring food deliveries to your room, which a lot of the 5 star hotels don't do nowadays (like The Peninsula Beijing). We came to Beijing to spend some family time and did not do a lot of sightseeing nor shopping, so MO Wangfujing's biggest draws unfortunately went right over our head. Therefore, I felt the price tag was not very attractive, especially considering there are a lot of competitive offerings within walking distance (say WA or Peninsula). 55 sqm were also quite small considering Peninsula's all suite offerings with entry level rooms coming in at 60 sqm and are considerably cheaper. But hey, you get what you pay for. For those who are visiting Beijing for the first time or those who came to shop, I have no doubt that MO Wangfujing will be an excellent choice.

Overpriced for the service. We had a really bad smell in the room, eventually they changed the room when the smell happened again. They apologised with an afternoon tea for two when we were three… Most of the staff were nice apart from one person from the restaurant that was decently painful, the manager eventually sorted it out. Regarding the staff, it was very surprising to see how many people could not speak english. When it comes to room making, etc , I think it’s understandable but for e.g. it was the same issue at the spa, thought they were very nice, it was just difficult to explain what we wanted. The week we went, there was the MO world management visiting the hotel and having their big meeting. When they arrived, the staff paid way less attention to customers. Maybe the management and staff should be reminded that this is a client business ? Overall too pricey and very inconsistent service. Maybe it was just bad luck to be there on this particular week but I would not try it again.