Mangia's Pollina Resort

Everything about this resort was top notch. The pool was great, hospitality was great, and the beds were comfy. Views from the resort are stunning and unforgettable. My overall favorite part was our bartender Attilio! He was on point and very attentive. Not to mention he is literally an award winning bartender in European competitions. He always went above and beyond and was serving with a smile. Great job Mangia’s Pollina Location and thank you all the staff as well.

Avoid this resort if you value honesty, comfort, or a peaceful holiday. We booked two rooms for a special wedding anniversary trip, paying extra for what the website advertised as beautiful, comfortable, 4-star accommodation. Instead, we were given dark, depressing rooms nothing like the photos, with rock-hard beds, broken air-conditioning, and loud DJ music from the kids’ club blasting until late at night. When we complained, staff were evasive about the noise and repeatedly refused to move us, claiming there was nothing else available – even though we later discovered there clearly was. When they finally offered to move us, it was to rooms that were even worse – hotter, noisier, and with beds so uncomfortable we couldn’t sleep. It took four nights of misery before they finally gave us the type of rooms we’d paid for from day one. By then, most of our holiday was ruined. We spent our days exhausted instead of exploring and relaxing. We asked for a fair refund for the nights that were awful, but the resort instead offered an insulting €150 “goodwill” payment or 20% off a future stay – completely missing the point that we would never return. The only bright spot was Claudia at reception, who genuinely tried to help, but by then it was far too late. A supposed 4-star experience turned into one of the worst holidays we’ve ever had.

Steer clear of this resort if you expect honesty, comfort, or any sense of tranquillity. We booked two rooms for a special anniversary, paying extra for what the website showed as bright, comfortable 4-star accommodation. On arrival, we were given dark, gloomy rooms nothing like the photos, with rock-hard beds, faulty air-conditioning, and loud DJ music from the kids’ club blasting until late. Our complaints were met with evasive answers about the noise, and repeated refusals to move us – we were told nothing else was available, which turned out to be untrue. When they finally did move us, the new rooms were worse: hotter, noisier, and with beds so uncomfortable that sleeping was impossible. It took four long nights before we were finally given the standard of rooms we’d paid for from the start. By that point, the damage was done – our holiday was effectively ruined, and we spent most of it exhausted instead of enjoying ourselves. Afterwards, the management offered a token €150 “goodwill” payment or 20% off a future stay – an insulting offer, given we would never come back. Claudia at reception did her best to help, but she was the exception in an experience that fell far short of the 4-star service promised. This was one of the most disappointing holidays we’ve ever had.