Mantra Heritage

Receptionists are super friendly and helpful, and the location of the hotel is perfect for those who want walking distance to a tonne of restaurants and the beach. There wasn’t house keeping for our room and the dishes weren’t THAT clean. We had to ask for detergent so we could wash them. The wifi is difficult to navigate and not real strong. The pools are clean and beautiful, the spa was cold, the after hours key was easy enough to access, there are multiple entrances from surrounding streets, shuttles were easy to access from reception, and we felt safe walking around the hotel at night.

We had an apartment over looking the pool which was great, the standard rooms are small. The reception is not 24 hours, the rooms don't get cleaned everyday, if you want extra tea or milk, make sure you request it during reception hours. The carpark is undercover. Everything is close by and an easy walk to shops.

The property location is great with easy access to Macrossan Street for cafes, shops etc and also an easy walk to marina and 4 mile beach. Access to the main reception is up steep steps and also up the rooms above reception which would be difficult for older people or those with mobility issues. Ramp access to reception area was not obvious. Our room was in need of a revamp or maintenance. Our view was out to Warner Street - commercial businesses (engineering workshop), petrol station and back entrance to Coles Supermarket. Rooms aren't soundproof to adjoining rooms or outside. (We didn't stay in the room during the day as it was too noisy) The staff were always friendly and helpful.