Mantra on the Park Melbourne

We stayed at Mantra 100 Exhibition for one night to attend a concert at Rod Laver Arena which was an ideal walking distance away. The apartment did show wear and tear but was very clean and comfortable. The reception staff were friendly and helpful. It was great to have two separate bedrooms and a kitchen to cook our own meals. Good price for a comfy 2 bedroom apartment in the city.

Upon arrival, one staff member spoke very rudely off the bat which set the tone for the rest of our day, speaking to us as if we should already know everything. The check out experience felt rushed, no nice greeting or asking how our stay was. The room was quite dirty which made it an uncomfortable stay. With stains on the curtains, marks on the walls and the shower clearly never having been deep cleaned, it made us feel uneasy and question everything we were touching. It was extremely disappointing as we had another hotel booked prior, but cancelled that and booked with mantra last minute because of the location and the photos looked great. Safe to say we regretted that decision. Location was truly the only upside.

I DO NOT recommend. They tried to overcharge me for my stay. I had to ask the receptionist to correct the price (I booked months in advance on their website- not an external site). The second bed was not set up- I had to ask 4 different staff members for a spare duvet (so I could set the second bed up). I was told by the first 3 staff members that they do not have a spare one for me (strange statement from a hotel that’s job is to sleep people). The 4th staff member gave me one with no cover. There was sweat stains and a blood stain on it. The Glass top on the desk in the room slid off, narrowly missing my daughter’s feet. So we were unable to also use the desk. Great location- awful experience.