Mari del Sud Resort

Room, garden, and swimming pool beautiful! Staff very kind and helpful. Very good bed and AC. Surrounded by beautiful, natural landscape. Beautiful view on the volcano. Perfect location, 20 meters from the beach with private beach beds. Breakfast delicious. Thank you Valentina and Stefania at the reception for your kindness and help! I spent 5 amazing days. The restaurant is very pleasant, right by the sea. I had very good lunch. I warmly recommend Maria del sud!

Some aspects of Mari Del Sud are lovely. In others very disappointing. Not really a 4 Star Hotel, 3 Star would be more appropriate. The rooms are good, though some things (like rusty guttering with big holes) let them down in aesthetic terms. Also our bed sheets were not changed in 2 weeks. The gardens are lovely, the location is great. Breakfast was poor, for choice and quality. The restaurant was overpriced compared to the competition in the nearby area. There was no children's menu, so you get adult portions. Staff generally were great, Craig in particular was exceptional and a real asset! Overall the biggest disappointment was what was said on the website and what we discovered. This is not set up for children! The playground was dirty and uncared for. The jacuzzi areas in the pool didn't work. The pool bar rarely opened, but when it was very expensive. We have 2 young children (4 and 5), there was no childcare of any sort. So for us as parents we had a change of scene but were not really able to relax at all. So if you are a couple with no children it is somewhere to consider, but if you have children personally I would choose somewhere that has had more thought and investment applied for the whole family.

I recently stayed at this hotel, which is beautifully situated in the middle of the island, offering breathtaking views of both the volcano and the sea. The location and scenery are undoubtedly its strongest points. However, the overall experience did not live up to the hotel's 4-star rating. The room we were given was not properly cleaned, and although I had explicitly booked for three people, there was no linen provided for my child's bed. This forced my child to sleep with me in the main bed, which was not what I expected. Additionally, there was no cover for the mattress—a basic necessity that should be standard in any hotel, let alone a 4-star one. Our experience at the restaurant was disappointing as well. The food was mediocre, with the fish clearly being frozen, which is especially unacceptable given the island setting. We had booked dinner during midsummer, and a kids' menu was promised at the time of reservation. Yet, nothing was prepared for our child, and the staff had to scramble to arrange something at the last minute. We didn't receive our first dish until around 10 PM, by which time our 2-year-old had already fallen asleep. The staff was generally okay, but the service at the restaurant left much to be desired. The waitress who served us was not particularly friendly, which added to the overall sense of disappointment. In summary, while the hotel's location and views are stunning, the service and attention to detail were lacking. The stay did not meet the standards expected of a 4-star hotel, and I cannot recommend it based on our experience.