Maritim Hotel & Internationales Congress Center Dresden

Very nice hotel. Only bad thing was the sauna was additional charges and the car park was 4 times more expensive than another within a 1min walk. Other than that it is an exceptional hotel.

I'm staying at this hotel for a few days at the hotel and I wanted to share my experience. First we wanted to have lunch at the hotel restaurant. While the atmosphere was pleasant, there were a few aspects that left me disappointed. At the start of our visit, we asked a waitress for the menu rather than waiting for someone to approach our table. I admit this might not have been entirely appropriate, but what stood out—and not in a positive way—was that another waitress responded with a clear head-shaking gesture, which came across as unwelcoming and a bit unprofessional. The most uncomfortable part of our experience occurred when paying the bill. Our own room number didn’t work for payment, so we had to use the room number of the person who had paid for the rooms. However, that person wasn’t present to provide a signature, which led to an awkward situation. One of the staff members audibly sighed, which felt dismissive and unprofessional. I eventually paid in cash, which I had to go back to my room to get, but by that point the whole situation had created an unpleasant atmosphere. Due to this experience, I am hesitant to dine at the restaurant again during my stay. I hope that this feedback can help improve the service for future guests That being said, the food and drinks arrived quickly, and everything else was fine. Still, paying €27 for two currywurst and two sparkling waters felt excessive and unreasonable. Throughout the visit, we couldn’t shake the feeling that we were treated differently because we weren’t German. This added to the sense of discomfort and left us feeling unwelcome. Apart from the restaurant experience, the hotel itself was great—our rooms were clean and comfortable, the location is beautiful, and everything was well-maintained.

There is literally nothing in the room, no iron, no robes no way to make tea/coffee. When we asked for robes, they said it would be five euro each. Sauna access is also five euros. They charge for everything as even the basic service is considered extra, which is not inline with the stars the hotel claims to have. I would not recommend as customer satisfaction seems not to be their priority.