Marriott Puerto Vallarta Resort & Spa

Stunning Resort with incredible views! The service here is amazing! The lobby and main area have lots of seating and amazing views. The rooms are very nice and well appointed, and the ocean view rooms are truly spectacular. The beds are very comfortable and the rooms are incredibly clean The bathroom is spacious and has lots of counter space. The pool is amazing and has stunning views. There are so many dining options to choose from and all were great and had good food and views. All of the bars were great and quick. The spa is amazing and priced fairly. All of the staff was great and very helpful! Everything about this hotel is amazing and on point for the Marriott brand.

Was invited as a plus 1 to a work trip there. Great garden view room, daily room service, beautiful beach and sunsets, amazing food, 5 star service especially from Carlos and Raul at the beach. Note: this is not the Caribbean, so expect water to be slightly choppy, cooler but TOTALLY swimmable. For kids, there a little playground near the beach with a water feature. The pool was amazing with a swim up bar and lots of cabanas you can rent for the day for only $100. I wish the hot tub attached to the pool was bigger because as the Pacific winds pick up in the evening, everyone wanted to warm up in the hot tubs. If you eat seafood, please try the tuna tostada for poolside and oceanview lunch— you won’t regret it! The Spa! OMG the spa! Best massage of my life, followed by 45 minutes in a private hot tub. Then Hubby and I split for the wellness areas, which have a cold plunge, hot tub, warm tub, sauna, steam room, and showers. They also have several luxury skin care products for your needs. My masseuse was Elizabeth and she was incredible. I wish I had pictures to share, but for privacy reasons I didn’t capture the spa. The wellness areas are divided by gender (men’s side and women’s side) so be mindful of that. A day pass to just enjoy the wellness area was only $16. Our room was a garden view, and there was a man-made riviera running through the hotel, which was so comforting to hear running. The bathroom had a separate water closet for the toilet and a shower. We ate at the champs restaurant, which is kind of an American Mexican restaurant— Good for a quick bite, but I prefer to stay close to Las Casitas and the pool bar food. We didn’t make it to the Japanese restaurant, Mikado. Room service could be improved in terms of food quality. Puerto Vallarta as a city is extremely safe. Ubers are cheaper than taxis and it costs about 120 pesos to get to the Malecón boardwalk. We were walking around at 1 AM and families are just out with their kids and their dogs. Just enjoying the night eating street food. Puerto Vallarta has the most friendly loving people I have met in all the places I’ve been in Mexico. This resort is an affordable, delicious, aesthetically beautiful place that couples and families can enjoy.

Really poor experience with the hotel's costumer service. Group of several families booked a trip to this hotel during Spring Break. After getting state department warning about elevated security concerns, some of us didn't feel safe traveling there with small children. Cancellation policy required to cancel 14 days before the trip but we missed it by two days. Some of us were able to cancel the reservation with no problem. When we tried to cancel we got a huge runaround: Marriott Bonvoy costumer service insisted we call the hotel. The hotel costumer service put us through extensive questionnaire to verify who were were, which is normally a standard procedure, except that this one included memory test of 'when was the last time you booked with us'. Then, they claimed they needed a supervisor. After all that, the supervisor refused to cancel because 'it wasn't natural disaster'. She insisted she would charge us over a thousand dollars for cancelling. The different treatment we received compared to our friends reflected poor costumer service standards that was based on the mood of the random representative. In case you're interested, the name of the 'manager' was Lucia.