Marriott Tuxtla Gutierrez Hotel

Not giving it 5 stars because of 2 main reasons: 1. The gym equipment is old from like the 90s, the benches height can't be adjusted and the polleys are so old you can't adjust the height. Gym is a 2/5 2. The room keys deactivate out of nowhere in the middle of the stay. I do believe that the price is reasonable for what the hotel offers you, but it's worth mentioning that the place is old, and it keeps a 90s luxury style, some might like it. The pool is beautiful and the personnel are very kind.

Hotel doesn’t have a view, rooms need tons of maintenance and breakfast is not included. Not quiet at all. You can hear utility carts rolling outside the room all the time even during the evening. Staff at the front desk was not welcoming or servicial at all. I’m a Bonvoy gold member and was not greeted as usual. I also asked for a room close to an elevator because I’m pregnant and it looks like I literally asked for the opposite. We stayed for 4 nights and didn’t really enjoy it.

The front desk staff were quite helpful and taxi staff, but the rest were not unfortunately. Firstly the restaurant staff, ordered food and specified no diary. Was nicely given food with cheese, they took it back but rather it being newly made they attempted to take the cheese out and cover/mix it in. Very pathetic there. Secondly bar staff. They were nowhere to be seen in two attempts and that was with waiting in seating nearby. Lastly room service. I asked about laundry and timings and was told it would be ready the next morning, to which I had no issue. Took the bag to the desk on my way out only to be told it would be ready the next evening (was checking out the next morning). Unfortunately staff let this hotel down massively