Martiany 21

I stayed in this place some 3-4 years ago. I can see from the current reviews that the arrogance of the owner has not changed at all. Yes, the place is beautiful. It has a huge potential and if it had a different owner, it would be just for the great benefit of it .. Because this page is not long enough to describe my very bad experience with the owner. Just for your awareness, all the negative reviews are TRUE!!! I was so shocked by the behavior that I tell all my colleagues and friends to avoid this place for all costs. He claims to be a world traveller, but surely did not learn anything from the truly great and custom-friendly hotels he claims to have visited....

Stayed at the hotel for one night and sadly had left unsatisfied. First, cheers to the surroundings, the nature around the hotel is very beautiful. Though we had many issues during our stay. . The property does not mach the 4 star description as stated on the web and is misleading. We could not communicate in english at the property as stated on the website, this caused missunderstanding between us and staff, even though the helping lady was nice but there is huge language barrier. Wifi isn't working in the restaurant and there is no wifi at all in the rooms - again not what is stated on the booking.com webpage. We informed the staff. General cleanliness in the rooms and restaurant especially - not great. Tables dirty, room terrace and windows not clean either. This is not 4 star standard. The prices are unreasonable for the experience. We are dissapointed of our stay at this property to say the least, we do not feel rested. We would like a resolution from the property manager. By the way no actual cable tv, local channels which is fine, but it should not state cable is available. There was sauna and swimming pool the room description, cleaning lady told there was no point because water is too cold... in the end we had to leave earlier because water at all was gone. Couldn't use the bathroom, decided it was enough.. I have emailed the manager for two times, tried to talk with him on a phone. No reaction, no answer. Well here I am leaving bad review. Take care of your wonderfull property, edit the description or at least talk to the people who paid 125 euros for one poor night experience.

Important! The hotel does not meet the 4 star rating it has. I have contacted respective Polish agency as well as booking vendors. I also want a full refund for the stay and experience. The attitude of the manager is highly incompetent and requires indepth review by hotel quality assurance agencies. Example: the water should not leak (last photo) when you shower in 4-star hotel. No english speaking staff present not possible to report.