Masseria Auraterrae

We recently had our wedding here and had the most magical experience. Franco, the manager, made sure we and our guests were well taken care of. Thank you for making our wedding one of, if not, the best time of our lives. We will forever be grateful ❣️

I had my best meal in Puglia (so far) there. I’m only commenting on the restaurant as I didn’t stay there but will definitely add it to my list in the future. We arrived early so we walked around the grounds at sunset - and it was magical. It felt like how I dreamt of my experience in Puglia - refined, luxurious, but with Italian warmth. The service was warm and welcoming without being pretentious from the moment we entered the property. It didn’t seem too crowded when we were there, making the place peaceful. It would make an ideal place for a proposal or celebration. There was much attention to the food and drink. The freshness, the taste, the presentation - I would give it 10 stars if I could. We didn’t do the full tasting menu bc we didn’t want to waste food. Every dish we had was prepared perfectly. The branzino wrapped in leaves was super flavorful. And leave room for gelato or dessert!

Thank you for your response, Franco to my wife’s review. Unfortunately, it only reinforces the concerns we expressed in our original review. While we appreciate your acknowledgment of our emergency, the tone and substance of your reply are deeply disappointing and, frankly, misleading. Let me clarify a few points: 1. We absolutely communicated the seriousness of our situation. While we did not detail the private nature of the emergency in the first message, we made every effort to convey that it was urgent and beyond our control—calling multiple times and pleading for compassion. That is not “overly generous”—it’s basic decency. 2. Hiding behind policy does not absolve you of empathy. We understand what a non-refundable rate means. That’s not the issue. The issue is whether your team was willing to act humanely when confronted with a once-in-a-lifetime crisis—and compared to every other hotel we booked, you chose not to. 3. Your so-called “gift” was a €675 voucher on a €1,588 stay, with conditions that are unrealistic. In your response to my wife you said a 50%, I would check your math, because that incorrect. Telling young newlyweds from another continent to return to Italy within five months to use a partial credit is tone-deaf at best. You’re offering us an opportunity to go spend more money? 4. The condescending implication that our review is invalid because we didn’t physically stay is insulting. We paid. We were scheduled to arrive. We communicated our crisis immediately. The only reason we didn’t experience your services is because we were forced to fly across the world due to a family emergency. The review is about your response to that—not your property. You may view this as a contractual issue. We view it as a human one. And unfortunately, your response only underscores the lack of empathy we experienced throughout. We hope future guests never have to choose between tending to a crisis and being financially punished for it.