Masseria Tutosa

My parents and I stayed here for a few days last month. The staff were super friendly and helpful. The hotel is really nice and quiet. Within a ten minute drive you can be at the beach where there are some lovely restaurants or in the beautiful city of Ostuni. We rented a car and that worked really well for us. What I liked the most was the friendliness of the staff and how well they looked after us. I hope to come back one day. Thank you for a wonderful few days!

Clean and quiet If you are looking for a fancy and luxurious place this is not it. But if you are looking for a quiet place to get away from everything and relax this is your place. Big masseria, all white and with a medium size swimming pool. It is relatively close to Ostuni (around 10-15 min drive) and surrounded by olive trees. You will wake up with birds chirping and enjoy the silence. It is peaceful and serene so definitely recommend if you want to relax. The personnel are very helpful and, if you like cats, there are a few walking around the area and sunbathing. 4 starts because they have a small breakfast and lunch service but no dinner. So either bring your own stuff or you would need to drive out every evening.

Our experience was appalling. A shell of former charm hiding a borderline scam. Through booking.com I booked a "villa" for our family. The receptionist did recommend an “apartment” for families but never disclosed that the "villa" is actually a completely separate, weather stained little house, 10 minutes’ drive away. Only after we had completed check-in at the hotel reception were we told we needed to drive there. When I expressed that this wasn’t what we agreed to, we were eventually moved into an apartment on the hotel grounds at no extra cost. False advertising and bait-and-switch tactics aside, the actual apartment was in poor condition: Furniture and kitchenware were old and low quality nowhere near a 4-star hotel. There was one steak knife for four people and bent, mismatched and incomplete utensils. Bathroom fixtures were rusted and covered in limescale, with exposed wiring and plumbing. No cleaning service was offered. We had to ask for new towels, despite a sign in the bathroom indicating they would be replaced. Trash was never collected we had to dispose of it ourselves. Wi-Fi was virtually unusable throughout the complex. Despite there being several networks, none worked consistently, and the only reliable signal (presumably the owner’s private network) was inaccessible to guests. This made working remotely — something we specifically needed — extremely difficult and frustrating. A/C limitations and power issues: Using the oven would trip the breaker. So did the cooktop if any other appliance was running. There was a sign requesting guests not set AC below 20°C. Even the reception was stifling, as staff were not allowed to run cooling for themselves. Beds were a joke: The "double bed" was simply two singles pushed together — incredibly uncomfortable for couples. There’s no reliable mobile reception or Wi-Fi on the property, so we were completely cut off. Accessing the property is overly complicated, with sensors and fobs placed in illogical, inconvenient places. Perhaps most bizarrely, the owners live in the hotel in one of the rooms and treat the grounds like their backyard. They feed their cats food scraps outside their door. The cats constantly wandered into our apartment. The owners also drive and park inside the gated complex, even though guest vehicles are not allowed further making it feel like you're staying in someone’s private, poorly managed home rather than a hotel. Staff were polite and tried their best, but they were clearly untrained and underqualified for hospitality work. There was a general sense of confusion and a complete lack of professional standards. For example, asking for bedroom keys took three days, toilet paper wasn’t restocked unless requested, and even that couldn’t be done in the afternoon. I got the sensation the staff are aware of these shortcomings but are unable to do better due to the owners’ politics. I think the staff were instructed to satisfy the guests requests, but the sheer volume and scope of unacceptable things for a 4 start resort is just too much for the employees to account for. Details were neglected, like no benches to sit on the lawns, exposed wiring in the rooms, cheap, thin towels, utility and maintenance doors left open and things in a generally unkempt state. Breakfast was mediocre and plagued by wasps, making it difficult to enjoy even that. The experience ended as awkwardly as it began: when returning late with my tired children the night before check-out, the receptionist insisted on discussing our bill, despite my polite requests to handle it in the morning, I ended up having to walk away. I travel weekly and all over the world for both business, we stay in 5-star resorts to modest family-run hotels. Masseria Tutosa was, without exaggeration, the worst value for money I have ever encountered. It presents itself as a 4-star hotel but delivers a worn-down, Airbnb-style experience at premium prices. Avoid this place. It is neither honest in its presentation nor equipped to provide even a basic hotel experience, let alone a 4-star one.