Maya World Park

Like some other reviews I read I was not happy on arrival as no entertainment BUT this hotel has grown on me, lovely staff that are very friendly, food great, hotel clean and that's all that matters really, a certain. Few can't do enough for you 🥰 enjoying my stay!

Overall a good place for a sort break. Good value for money. Decent rooms in main complex, the upgraded villas are really not built with good spec and care. Good food quality and good choice for all inclusive resort. Lacks innovation in recipes as pretty basic. Customer service is terrible to say the least. Staff though efficient, lack training in finesse with regards to customer interaction. Majority of staff there (including reception staff) lacked the knowledge of spoken English. The staff were clearing the tables mid breakfast/ lunch / dinner without any qualms. Felt like the staff were micromanaged and constantly under stress. Hardly a smiling face or a good morning greeting even at the reception. Basic etiquette is essential in this social entertainment and hospitality business. Their competitive cost keeps them in business for sure. A special thanks to Calgar ( Dennis) who was an oasis in this desert and restored my faith in this place with his commitment, compassion and communication skills. His help and going that extra mile regarding customer Service was commendable. An asset to this establishment for sure. The place could also do with an animation team to keep the patrons in good holiday spirit!! A lot of improvement is required in staff training indeed!

If I could give this hotel negative stars I would...the whole experience was an absolute disgrace. My first issue with this hotel is that they asked for us to pay for our entire 4 day visit up front, and their reasoning was because we were reserving late, even though we booked our rooms 7 days before arrival. When we arrived everything seemed okay but we were rushed to the dining area as lunch service was just ending. There wasn't much left to eat but that was understandable as it was the end of lunch service, but we were set outside near the pool in 30+ degree heat with large fans that didn't oscillate nor provided any relief. Even worse the amount of flies swarming around us and our meals made it too difficult to enjoy. Our second day seemed okay, but that was because we spent almost the entire day at Land of Legends which was a less than 5 min drive away. When we arrived back at dinner service we noticed that the menu was the same as the previous night, but again we didn't think much of it. What did bother us was the lack of air conditioning in the indoor dining area and the amount of flies swarming around us and our food. On our third day the breakfast menu was the same as the previous day, a good variety but all I wanted to eat was French toast, and even when it came fresh off the grill it was still hard as a brick. A bit later during breakfast service the electricity went out and apparently the hotel had no backup generator. Unfortunately my husband was riding the elevator when this happened and became stuck. He called me from the elevator and I quickly informed the manager at the front desk, who then nonchalantly walked around and looked up at the elevator to see if my husband was in fact stuck, as if i were lying. He then walked to the dining area and proceeded to have a conversation about something totally different with one of the employees. He never came to update me on the situation nor did he try to reassure me that everything would be taken care of. 15 minutes later my husband is still stuck in the elevator, so I inform a lady at the front desk who promptly called a technician for assistance...she reassured me as well as my husband on the phone that they would get him out of the elevator quickly. And within several short minutes my husband was free from the elevator, but he had to crawl out as the technicians had to pry open the doors. This incident alone was enough to infuriate me and my family, but the fact that my kids never got to take advantage of the water slide at one of the hotel pools because they only run from 10-12 and 4-6 (I don't remember the exact hours but it was a total of approximately 4 hours a day) was beyond upsetting. On our last night while searching for a mosquito in our room I noticed what appeared to be "boogers" stuck to our beds headboard, as well as dead mosquitos stuck to the wall near the closet and in the bathroom. So apparently nothing gets cleaned but sheets and towels. Of all the hotels and villas I've stayed at in Türkiye this was by far the absolute worse in every category...and I honestly cannot believe the amount of positive reviews for this place, nor it's 5 star rating. I will NEVER go back to this hotel and I will make it my duty to discourage anyone else from waisting their money on this disgusting, disgraceful place.