Melia Cozumel All Inclusive

We've been here a few days so far and the service is great taxis are pretty much always nearby if you want to go into town to shop or explore. There's a pool for just adults that has a bar in it which is nice, as well as a family pool. The only downside is that the towel area near the adult pool, which I guess is supposed to be for upgraded members is almost always out of towels so you have to go all the way to the family pool to get towels [towels have been stocked you guys work fast thank you]. Most of the food has been great, there's a couple things I didn't like but there are plenty of options to choose from at the buffet so you can make sure you find something you'll like. If you upgrade there's also a room you can get to with better coffee, plus it's nice to have a room on the bottom floor in front of the beach.

I'm giving this place a 5/5 simply because the STAFF are amazing humans! They are so attentive and are absolutely hilarious. The food at the mole, taco place and fish place were delicious. The buffet was okay. Some food was good and some not so good....... the beverages are good. The rooms are so comfortable feeling! The view on the beach side is breath taking and the garden side. The water at the beach is beautiful. The first pier on the right, after the water trampoline, go to the other side! Water is clear! Fish swim all around you. Highly recommend this awesome resort to EVERYONE! Best experience of my life. ❤️

Do your research before booking here!! As someone who travels Mexico 4-6 times per year I would not stay here again if it were free. In closing now that I’ve been here 5 days I can say with 100% certainty that I will not return nor will I recommend friends and family here. It’s is now 7:30 am and I can’t get a cup of coffee anywhere. The manager made claim that he’s fixing our stay. Lol. Offered some kind of food. We are the buffet 1 time here and since then left to go eat every meal in town. Buffet hear is like a Golden Corral in the states. Bartenders deserve a raise they are the happiest nicest people here which is what you expect in Mexico culture. I’ve never in over 20 years traveling around Mexico had maids and other staff members walk past with head down and not say a word. This place was probably very nice 20 years ago and is in a GREAT location but the management is struggling very bad. The more I’ve been here the worse it gets. Some staff are great!! But in Cabo, San Jose, Le pez, Todos Santos, Cancun, Playa, Mexico City and other places the staff say hello and smile in passing. Not here they ignore you. The response from resort that they are working with me false. The offered another meal, no thinks. We rented a car spent time all over the island with was great.This resort was expensive place to rest as we ate here once. Definitely with not be back here for sure. Can’t wait to get out of here and head to Cabo San Lucas where they are truly proud to see you. Cozumel is great even when Mother Nature gets in the way but the leadership and management need lots of work here and I hope it improves. I made a review to notify other travelers of my experience as I travel often. What happened blows my mind. Went to my room and key did not work. They actually turned my key off because of the review. I had to walk across resort to front desk, wait on manager for him to make an offer for better breakfast. I did not make review to get something for free as I don’t do that. I run my own business and deal with those people. But after this happened I will for sure never come back here. Save your money and stay at playa azul just down the street. They are very friendly and accommodating. I travel a lot all over Mexico( been traveled by Mexico 22 years) Been here 2 days and so far worst place I’ve stayed. I understand 100% that Mother Nature happens and beach not great. When beach is bad step up your game with helping people. Getting service is incredibly difficult, bars don’t open in time and close before time. Beds are terribly bouncy and uncomfortable. The breakfast option literally worst I’ve seen around. 1 person to make omelets for 50 people. Won’t be coming back here and assume for the rest of my stay I’ll go to town and buy my own food and drinks. Today last full day and we’ll be driving to town to enjoy good food not walful house food, spend time with locals who really want you here until we board the plane. I hope this resort can learn and improve.