Meliá Frankfurt City

Upgraded my room with a view and it was incredible! The sauna, restaurant, receptionists, staff, room and even cleaning staff, everything was great value and experience. I downloaded the app and will try more of their branches all over the world.

I arrived at the hotel around 11 PM during a spontaneous evening in Frankfurt, without a prior reservation. At the time, there were three staff members at the reception. I’d like to express my appreciation for one staff member who remained professional and respectful throughout, even though he was not the one directly handling my check-in. Unfortunately, I was quite disappointed with how the other two staff members handled the situation. Despite the hotel not being particularly busy at that hour, I had to wait more than 30 minutes just to check in. For some inexplicable reason that seemed more personal than procedural… The first room I was assigned (if I remember correctly, Room 1408) appeared to be designed for guests with disabilities. As I was arriving late and feeling very tired, I had to go all the way back down to the reception to request a different room — I was then moved to Room 1410. The whole situation was unnecessarily stressful, and certain reactions from the staff made me feel disrespected. I am not asking for a refund, nor do I want to cause trouble. I’m writing this review because I believe my experience might help management identify areas for improvement. At 10:00 PM on August 6th, 2025, the hotel staff can check the security cameras to verify the accuracy

Zero would be more appropriate. I travel often for work and I think I have been a guest in the most important hotel chains in the world. Sent email for information for a stay for work... No response. You can book on Booking, but if you have special needs or requests, they don't even deign to respond. Absolute zero for a 4-star hotel.