Menso At Southbank

The reception ladies were always helpful. The room was spotless with everything in place. Appliances were integrated which added a nice touch. Bonus points for handwash dispenser next to sink. Not a fan of bar soap after using the loo. The kitchenette was well stocked with beautiful knives and chopping boards. Extremely impressed with the rooms and would highly recommend booking with them. Its a short walk around town as its hard to park your car in that area. I suggest ask them to reserve car space for the stay. I was sceptical reading the reviews but was pleasantly surprised looking the room. Thank you everyone to make our stay comfortable.

The reception was very rude, had no respect for privacy. My friends came over to stay for a few hours and I made it clear to reception that that was the case and they only knocked once before using the key to barge in, not giving me enough time to even get to the door. Payed $200 bond, never got it back. Made sure the hotel was spotless before checking out. Called numerous times asking about the bond, they kept blaming it on the bank. No wifi. See-through showers. Only good thing was the design of the hotel room, nothing else.

Most disgraceful service ever. Did not have us booked in, we had 2 single rooms booked (as we were on a business trip) and she tried to give us the managers apartment which was one room and when we refused she finally got us 2 separate rooms (we thought) only to have a man already in my room. Finally got the rooms for the night sorted out and promised that the correct rooms would be allocated the next day only to get locked out of the hotel with the keys deactivated at 10am event though we were staying for 3 nights! Could not get hold of anyone to rectify the situation - we had a lot of other issues from that stay - so much that we left the hotel and went to another hotel to avoid the ridiculous situation. Qantas hotels were no help at all and we were charged for the three nights.