Mercure Ambassador Seoul Hongdae

I had a fantastic stay at the Mercure Hotel in Hongdae! The location is perfect: right in the heart of a lively and vibrant area, with lots of shops, cafes, and restaurants nearby. It’s also super convenient, just a short walk from the metro station, which made getting around Seoul really easy. The room was very comfortable, modern, and clean. everything I needed for a relaxing stay. I’d definitely recommend this hotel to anyone visiting Seoul, especially if you want to stay in a fun, energetic part of the city. I’ll gladly stay here again next time I’m in town

The staff were exceptionally helpful and generous - better than some five-star hotels we’ve stayed at. We were upgraded and accommodated in 3 adjoining rooms, which was impressive given it’s a medium-scale hotel and not an easy arrangement to make. The housekeeping team noticed we frequently used the in-room coffee and water, and kindly replenished extra without being asked. We usually ask for an extra tissue box for the bathroom. The housekeepers were thoughtful enough to refill it for us proactively. The concierge and receptionist were equally considerate, helping with our luggage, calling taxis, and even handing us umbrellas and bottled water so we could head out and enjoy the day.

Not a bad experience but could have been better. Room was clean. In a fun area (although I wouldn't stay in Hongdae again, it's too hectic and only worth it if you want to party). But the AC controls did not work adequately and it never cooled down in my room enough. Seems like they had it set so it wouldn't get lower than 21 degrees. Also, having to take two different elevators to exit the hotel was annoying and the ground floor and elevators often smelled bad.