Mercure Annecy Centre

Stayed one night at the Mercure Hotel in Annecy. The room was very nice—spacious, comfortable, and tastefully decorated. The location is great too. However, I expected a bit more from a 4-star hotel. There were no toiletries or minibar provided, and only complimentary instant coffee in the room. A pleasant stay overall, but with some room for improvement in terms of amenities. (I didn't have breakfast, so I cannot comment it.)

Good rooms, breakfast area is a bit cramped but there aren’t too many rooms in the hotel so I assume it’s fine.

I have no idea what I did to offend the receptionist, but I had booked a spacious, quiet, and beautifully clean non-smoking room—yet I was placed in room 206. 1. It is the smallest room in the entire hotel. 2. The room and the bathroom do not match the photos at all! 3. The room smelled strongly of cigarettes, and on the balcony, there was a cup full of cigarette butts from the previous guest! I specifically requested a non-smoking room! 4. I checked in in the middle of the night and asked for a quiet room so I could rest. Instead, I got a room with zero soundproofing! I was forced to listen to conversations and laughter from the guests next door, heels clicking on the floor, and shouting from the street. 5. The room is so tiny that you can barely use the bathroom properly! I was absolutely appalled by room 206. The next day, I decided to stay, and they gave me room 204—a beautiful room in the same hotel!