Mercure Bedford Centre Hotel

Dear Elisabet, I wanted to provide feedback about our recent stay and extend our heartfelt thanks. You made my group booking process really easy and answered all my questions professionally. My entire group had nothing but good things to say about Mercure Bedford and everyone said the beds were to die for and so divine to sleep in. We loved the setting and proximity to the town centre and beautiful views from the riverside rooms.   Unsure how I ended up with the smallest room but even then the rooms provided all the room and facilities needed to make the stay comfortable. Great walks were taken along the riverside and we frequented some local restaurants too. Your reception team provided very useful information about breakfast and advised which periods were busy, however my group went across the entire breakfast hours and none mentioned any long waits.  It was all very leisurely not to mention tasty with plenty of choices. The staff generally couldn’t do enough to help and assist us and a credit to Mercure Bedford. Until the next time best wishes

A very nice and reasonably priced hotel in an ideal location close to Bedford town centre. Located right on the embankment, allows access to the waterfront and associated park. The hotel itself, has a reasonably sized car park to the rear for patrons. It is charged however at £5 per 24 hours, which isn’t ideal but not too bad. The rooms are of a decent size and well equipped. Although the shower is quite low and awkward for people over 6’ 2” to get under it. Rooms are decorated nicely and have a safe which is great for a budget hotel as well as tea/coffee facilities. There is a decent bar and a nice sized restaurant on the first floor. One of our team was disabled and found the restaurant difficult to access as the service lift to it was not working and to use the stair lift to access the hotel you have to first contact the reception to get the key! Not very accessible. The staff themselves were very friendly and helpful. On the whole a very nice hotel.

I made a booking using 10,000 points as a Gold member, and while the check-in process was smooth and the room itself was satisfactory, my overall experience was disappointing due to unmet expectations and poor service follow-through. On the morning of my arrival, I called ahead to inform the hotel of my late check-in and to specifically request an iron and ironing board in the room upon arrival. I was assured that while the room did not come with these items by default, they would be placed in the room before I arrived. I checked in at 12:00am, only to find that there was no iron or ironing board in the room. I went to reception, they said they would bring one up shortly. After waiting for 20 minutes, a staff member arrived and apologized, stating that no irons or ironing boards were available at all. This was extremely frustrating, especially considering I had a very early check-out at 5:30am. The purpose of calling in advance was to avoid exactly this situation. Unfortunately, the lack of follow-through on a simple request significantly impacted the quality of my stay. As a loyal Accor Gold member, I expect better service and attention to requests made in good time.