Mercure Bengkulu

It’s a very chill and nice place. Nice staff especially Amanda she is very funny and good working here and she is beautiful too! Good location and nice drinks.

the room and hotel service was quite good since it’s located near to city center. but still there is a lot of improve for the room.

This was a stay for me and my wife back in April. Check-in day, the hotel texted me saying they were overbooked and if I didn’t respond within an hour or so they would cancel my reservation. Luckily I caught the message in time and was able to keep our reservation. After checking in and getting to our room, we found that they had given us a twin bed room instead of the double like we had booked. We also found a number of disgusting cleanliness issues. Stains and hair on the bed sheets, unknown white stains on a fabric sitting surface by the window. Some unknown filth on the chair cushions. The bathroom mirror had splatter marks above the sink. The toilet had poop around the toilet seat. The hotel got us into another room which was properly cleaned, but that first room really tainted our perception of the place. The fact they had an additional room ready to move us to made me question why they tried to cancel our reservation earlier in the day. The next morning at breakfast was busy. We were able to grab a table right when another group had left. We were standing there next to the table for around 15 minutes trying to get someone to clean it off, but the staff would walk past us rather than help clean the table so we could have breakfast. If you stay here, be sure to check the cleanliness of your room before all else.