Mercure Caen Centre Port de Plaisance

The hotel was very clean and the breakfast was wonderful! The hotel’s location is in the city center, convenient to many dining options. It is located across from the canal and if your window faces the canal, you will have a pretty view. The staff was always very friendly and helpful.

Staff were really good, so friendly and helpful. The lobby was clean and relatively modern. Bonus for me was the underground car park, i felt like my car was secure. The room styling etc was as you would expect for the price but not amazing. The bed was relatively hard and not too comfortable, but the pillow was terrible. When i left, i noticed a poster in the lift saying they have other pillows if you want to change. The biggest issues were no soap in the soap dispenser and that the shower had very low water pressure. Also signs of general wear and no milk provided with the tea and coffee in the room.

i visited the hotel for one night during my stay in Caen beginning of April 25. the hotel is well located near the touristic area in Caen. other than that there is no more advantage the hotel is providing to it s guests. this hotel is a 4 star hotel, however maybe this is my first time to stay in a 4 star hotel in which its rooms don't have phones so i couldn't call the reception to ask for anything. the rooms don't have any chain lock on the rooms doors so there is no minimum level of security in the rooms, no phones for emergency neither chain locks on the doors. i am wondering that Accor are taking an amazing initiative in terms of sustainability however they don't really care about the security of their guests.