Mercure Cairns

Friendly, helpful staff. Great location. Unfortunately the restaurant was getting renovated during our stay, which would have been good to know before we arrived but it didn't change the experience we had, as there were many great places to eat along the Esplanade in Cairns. The pool is nice, a bit cold but was lovely to cool off after a walk in the heat. The room had the essentials, you can't expect more from a hotel. We were out and about a lot anyway. Really comfortable bed! Was a bit noisy at nighttime, but that's to be expected in a CBD

The rooms are spacious and do the job but they’re a bit dated and old. They really need a small kitchenette for when you get takeaway and want the basics. There’s heaps of room to retrofit one. Staff down stairs were absolutely fantastic in every way

Our room was 208 on the second floor tiny nothing like the photo of room I thought I had booked. Room facing the street lots of people walking past during the night I was surprised we could hear them so clearly on the 2nd floor. Room was clean, painted dark blue which made it feel super small. No hand shower it’s a large rainfall type but not always suitable for everyone, lovely bathroom products. Staff very helpful with a very late check in and late check out. Staff on reception helpful and friendly. Unfortunately restaurant closed for renovations. I would definitely ask for a room up higher and renovated. Room served its purpose for the night. Unfortunately didn’t have time for photos.