Mercure Chantilly Resort & Conventions

Very nice & pleasant stay . Great property and lovely golf field & lot of green space to walk around. Lovely pool side and pool , large reception lobby , efficient elevators and smiling and helpful staff. I lost my Room card they gave me instantly new one without making faces. Very kind. Food was excellent, was there for official regent but definitely come back for personal weekend gateaway. It can be a great staycation destination. The room was clean nice. Water dispenser on each floor & empty glass bottles kept in room , environment friendly approach . Nuxe toiletries was good to have. Bed very comfy , bathroom can have sleep preventing Matt for more safety . Overall pleasant and will return.

Hotel very good and the staff really friendly and helpful. The rooms were cleaned every day. Great facilities including the pool and the golf course which does need some attention to bring it up to a higher standard. The greens were good but the bunkers were as hard a rock. The breakfast was really good and fresh, but would recommend eating elsewhere for dinner as the limited food for dinner was well below par and tasteless.

Unacceptable! In the morning I tried to shower and there was no warm water coming. When opening the warm water valve there was no water coming, only if you open the cold water valve. After asking the reception they explained that they enable the warm water for the rooms only after 8am, as they need it for the pool before. Seriously? That is not at all acceptable and to not even tell the guests is a shame. I than tried again to shower at 6:45pm and it startet with warm water but after 1 minute the warm water stopped again - again no water coming when open the warm water handle. We tried to check-in at 1pm and were told that check in is at 3pm and the room is not yet ready, absolutely fine. But even at 3.30pm the room was not ready and we were than told that it will be ready at 4pm.