Mercure Dartford Brands Hatch Hotel & Spa

Booked a two night stay for my husbands birthday with a couple of spa treatments. A couple of things to get right : the restaurant is not a brasserie ,not at all. It's a Indian restaurant, should be advertised as such. The bar is motor themed and looks great. It doesn't over look Brands Hatch circuit as advertised. It's an interior bar, no windows. I found that very disappointing. There's a lovely little courtyard which is a great place to enjoy drinks. The staff was lovely. The treatments were super relaxing. The pool area was well kept as were the changing rooms. Room was comfortable and airy. Showers were good. Just dissatisfied with the food overall and the fact that the bar doesn't overlook the circuit as per their website. Great location, right next to the circuit.

Where to start I booked this hotel for a spa break for my partners birthday. No complaints about staff on front desk all very attentive and welcoming. However upon entry to the room, the wallpaper was completely peeling off, stains on the ceiling, stains on the carpet and had no signal on the TV for the whole duration. Spa facilities were extremely clean and enjoyed a massage each. Had dinner at the restaurant and all I can say is wow. Walked into the restaurant and wasn’t shown to a seat, instead handed menus at the front desk and just told to go sit down on a middle table. We then ordered starters which took 40 minutes to come out!! Which may I add was a simple plate of nachos!! Was told there was a bigger table of 10 which can cause the kitchen to focus on these guests more!???? The only saving grace in that restaurant was the young waitress (Shannon)!! She was visibly trying her best to help us as much as she could and honestly is the only reason I wouldn’t give the restaurant a worse review!! She was a star!!

I wouldn’t recommend booking this spa, definitely not good value for money what so ever! Did not feel relaxed at all. During the access to the pool, hot tub and sauna kids were in and out of pool area and in the pool! Booked for an afternoon tea and didn’t receive one, was made to order off spa lounge menu which food was nice however not what we paid for as expected scones and sandwiches. Following this disappointing lunch was our treatment which again was booked as a full body and facial, which only turned out to be back and facial. The girl who competed the treatment was very uninterested in being there, the products used were awful, very oily and cheap. During my back massage there was clearly some “knots” in both my shoulder blades which she then couldn’t get rid of so she decided to use most of her body weight and dug in her elbow which was more painful than relaxing and this went on for most of the back massage! It then got worse, came to the facial and she made me take my hair out as she mentioned about a scalp massage too, which I thought would include oils…. No, she used her dry hands in my hair which she just made it so matted and knotted I couldn’t get anything through my hair afterwards, her fingers where getting caught it was awful! To then top it all off when completing the facial I could feel her only using one hand, which I then opened my eyes and saw she was on her PHONE!!!!! Wouldn’t recommend, waste of money, treatments were horrendous I couldn’t wait to get out the room. It’s a shame cause the receptionist was lovely in the spa area and the pool its self and hot tub was lovely. Will not be returning