Mercure Grand Jebel Hafeet Al Ain Hotel

The highlight of our stay was undoubtedly the stunning view from the balcony – waking up to panoramic mountain/sunset/lake views each morning was unforgettable. It truly felt like a retreat away from the noise of everyday life. The food was exceptional, with a variety of fresh, flavorful dishes served at their restaurant. From breakfast to dinner, every meal was prepared with care and beautifully presented. We also appreciated the free and convenient parking, which made traveling in and out stress-free.

🌟 “Exceptional stay! From the moment we arrived, the staff went above and beyond to make us feel welcome. The rooms were spotless, beautifully designed, and extremely comfortable. Every detail, from the hospitality to the food and amenities, was top-notch. A perfect blend of luxury and comfort—highly recommended for anyone looking for a memorable stay!”

I’m very disappointed with my recent stay at this hotel — especially considering I’ve stayed here before and had better experiences. To start, we requested an extra bed in advance via Booking.com (a verified account), but it was not provided until we arrived. We had to wait over 30 minutes after check-in, and to make it worse, we had to move and install the bed ourselves because no staff was available to assist. When we arrived, we also waited outside the hotel for over 10 minutes with our luggage and no one came to help. Eventually, we had to go inside and ask for help — only to be handed a trolley and move our own bags from the parking lot to the hotel. Despite booking through a verified platform, they insisted on ID for every guest, which caused unnecessary delays. The room itself was much smaller than advertised and nothing like the photos shown on the website. On top of that, they charged us for the extra bed, even though Booking.com clearly states it should be free. When we wanted to use the pool, they also charged us an extra fee for the third person, despite no mention of this in the hotel’s policy. In the end, we ended up paying more in hidden fees than the actual room booking itself. This stay was completely unexpected and disappointing — especially from a hotel I used to trust. Sadly, I won’t be returning unless major improvements are made.