Mercure Grenoble Centre Alpotel

Our stay at the Mercure was amazing. From checking in to check-out all staff were very polite, had a smile and made welcome during out stay. Bar is a bit expensive, though the restaurant was worth it the two times we went. It is a shame both are closed at the weekend. Rooms were clean, comfortable and serviced every day. Didn't hear any noise from fellow guests. Handy USB sockets next to the bed were handy for charging. Bedding was clean, mattress was super comfy. Shower had plenty of hot water available, and showed no sign of mould. Location is fantastic with tram stops are not to far away. Vary large and busy park minutes away and if you want to get to city centre it is a 15-20 minute flat walk with plenty of restaurants, cafe's and bars along the way. We will definitely stay at this Mercure hotel for our next visit to Grenoble.

Front desk people were courteous, but felt like they were doing me a favor. - First room: safe doesn't work at all. A/C couldn't be felt even when my hand was next to the vent. - Second room: different only because the safe worked. Room was small, but very clean. A little more room would have been ideal, but not much could be done. Service Staff at Breakfast were excellent! Courteous, friendly, helpful. Offered to refill my water bottle without even asking. Very thoughtful. Finally left without checking the bill too much, assuming it was all good. Later, on checking, I saw they had charged me an additional breakfast. Emailed them, and rather than correcting it, they replied saying it is right. Had to finally point out that I was one person, so it would be one breakfast for every night I stayed. Finally they agreed that it was their mistake. Overall, not my best experience at a hotel.

Their air-conditioning is out of order in the entire hotel, and seems to be out of order for a while. I arrived late in the evening, and hotels around grenoble were fully booked, so I couldn't go elsewhere. They compensate by offering a complimentary water spray in the rooms.