Mercure Hotel Düsseldorf Kaarst
Kaarst · Germany · Königsberger Strasse 20
About Mercure Hotel Düsseldorf Kaarst — Luxury Boutique Hotel in Kaarst
Mercure Hotel Düsseldorf Kaarst is an exceptional 4-star hotel in Kaarst, Germany. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.2 / 5
The rooms are very good spacious and the service is excellent the view of the garden of the hotel is very nice amazing family experience and the gym is good also.
Rooms are nice. Staff, well most of them, probably are. Why do you need my room number if I clearly state I want to pay by card, just for some drinks in the shop??? I speak perfect German, why does he blab at me in English as if I'm an idiot. Air-conditioning doesn't work in the room, hot as hell. From the two power sockets at rhe desk, I the room, one doesn't work. Bed is clean, room is clean. Good shower with bathtub, with a nice powerfull shower head. Location is not so good, close to the motorway yes, but no close by restaurants. At least a 20 minute walk into town. Breakfast is excellent, with a lot of choice.
I booked 3 rooms for a business stay. The service from staff was fine apart from the stairs being out of order however after checking out and leaving I realised I left some valuable personal belongings behind. I have made several attempts to contact the hotel but the only communication I have received is emails from them asking for a review. Very poor service on their behalf as I am now out of pocket by nearly €400