Mercure Hotel Erfurt Altstadt

We reserved a "Privilege Room in a peaceful location" because this was our first hotel after an international flight from the US and a two-hour train ride from Frankfurt. Much to our delight, we were able to check in early, and catch a two-hour nap before exploring the town. The room was very quiet, both during our afternoon nap and overnight, which is exactly what we had hoped. The hotel staff was very friendly, the room was clean and had everything we needed, and the mini-bar was a nice treat. Although short, we had a great stay.

Very warm hearted welcome at the reception desk by a very helpful and very kind french speaking man (thanks again for your support) ! Large, soundproofed and comfortable room (luminous) with all amenities (but no air conditioning). Delicious breakfast buffet. Strategic location close to the tiny city center. A very comfy experience !

The location and the rooms were fine (if seemingly not air-conditioned), but the service could have been better. For example, since the hotel does not offer laundry, I asked where I could go to have it done and was given a business name. When we arrived at the location, they informed us that they did not handle laundry and gave us the name of another business. I went back to the hotel to take a business call and asked the front desk to confirm that the new business did laundry. The front desk said 'yes'. However, when we went to the new location, they also said they did not do laundry. The front desk seemed nonplused when I returned and told them they didn't do laundry either. I lost an hour of my time in the process.