Mercure Hotel Garmisch Partenkirchen

Very good experience, the rooms are nice and well furnished. The included breakfast is a great extra and gluten free breads were available. The pool was very nice as well. The only criticism would be the parking situation. I was charged for parking, but at night there was no space available. On the street parking was always available and I got the parking fees cancelled.

Though we stayed at the hotel only for 2 nights we enjoyed our time there. A good advantage was the hotel's proximity to the centre and to the Olympic Ski Jumps. It is surrounded by mountains, so the views are great. The breakfast buffet is varied and the food really tasty. The only thing we would add is a wider choice of vegetables. The swimming pool is not big, but still enjoyable. Additionally, the sauna was spacious and well-heated. However, we think that an extra payment for bathrobes in a 4-star hotel should not be charged - usually it is a standard amenity. Overall it was good quality for money and if we were to come to GaPa again, we would choose this hotel again :)

How this Hotel may/can belong to Mercure I do not understand. The hotel has no air conditioning! Beware in summer, the sun shines all day in the room. * Rooms: we had a suite. However, there were some flaws that are not acceptable. For instance, there was no soap in the dispenser, the light did not function in the (separate) bedroom, and there were stains on the carpet. Surely, when booking a suite, you expect this to be in order! On top of this, after the first night, the cleaning staff had not closed the door properly, allowing everyone in. We had only noticed this in the evening when we returned, so the door was not closed all day. The daily cleaning itself is also very superficial. * We had taken the half-board formula, and it was very inconsistent: The first evening we were given a set menu with soup, a choice of three main courses and a dessert. The second evening we could choose from the restaurant's menu (ideal). The third evening came the complete disappointment: a buffet. The buffet was terrible and had the level of a clean-cafeteria. Nothing was fresh, all dishes were industrial and only warmed up in the kitchen (the other nights too). The staff in the restaurant are friendly and know perfectly well that the quality of the food is poor... they only carry out what the management tells them to... and they get all the complaints. * Breakfast: is acceptable. Only I don't understand how it is possible to make such a bad omelette. The fruit juices very industrial and no sparkling water available. We had to pay extra for this! * Swimming pool: is outdated * Parking is chargeable and expensive - no electric charging points available. I want to give 3 stars for the hotel, but because of the restaurant it only deserves 2.